A customer reaches out
A selected missed-call notification, voicemail, email, or website form is copied to me. Your business still keeps the original message.
Contact MeFounder-led inquiry support
Your crew keeps working. New customers still get a reply.
I personally follow up on selected missed-call notifications, voicemails, emails, and website forms during agreed hours, then send your team one clear update. No unattended bot, overseas call centre, or full-time receptionist required.
Personally handled in ScarboroughNo new software purchase normally requiredYour team keeps every business decision
A delayed reply can send a ready-to-hire customer to the next contractor they contact.
AutomotiveLandscapingRoofingHome services
Three simple steps
Simple support between the customer’s first message and your team’s response.
I handle the first reply while your team is on the road, on a job site, or helping another customer. You remain in control of prices, appointments, advice, and the work itself.
I personally follow up
During the hours we agreed on, I let the customer know their request was received and ask only for important information they did not already provide.
Your team gets the next step
I send one clear update showing what the customer needs, whether I reached them, and what your team needs to do next.
A real example
The customer already filled out your form. I do not ask them to repeat it.
Suppose Sarah asks an HVAC company for help with a furnace. Her form already includes her name, address, problem, and preferred time. I use that information, ask only one approved question if something important is missing, and tell the company whether she replied and what it needs to do next.
- Already providedSarah’s name, contact information, address, and request
- I clarifyOne missing or unclear detail, only if needed
- I tell SarahHer request was received and the company will review it
- Your team receivesWhether she replied and the next action to take
What I never do
Your team makes every important decision.
✓No technical diagnoses or professional advice
✓No prices, quotes, or estimates
✓No authorization of work or binding promises
✓No access to an entire inbox when a narrower route will work
Compare your options
What I provide compared with a full receptionist.
These are two different levels of support. A receptionist works inside your business and handles broad daily office duties. ML Client Relay is a third-party service that handles only selected customer follow-ups during agreed hours.
For full office coverage
A receptionist can continuously answer your main phone line, manage calendars, confirm appointments, process payments, and complete other administrative work as part of your team.
For selected inquiry follow-up
I acknowledge selected new customer messages, collect approved missing basic details, and send your team one organized update. I do not handle your entire phone line, schedule, payments, or office administration.
ML Client Relay is a lower-cost, limited service for businesses that need help with first replies, but do not need a full receptionist.
Likely a good fit: your team works away from a desk, has no receptionist during certain hours, and sometimes replies too slowly.
Probably not a fit: your existing staff or booking system already responds quickly, or you need emergency, regulated, or sensitive intake.
Start small
Test the service on a limited number of real inquiries for 14 days.
See whether customers receive faster replies and whether organized updates save your team time. The pilot is free, nothing becomes paid automatically, and your business remains in control.
Free Pilot14 days
- A short written agreement explaining what I may handle
- Hours, message types, and maximum number chosen together
- Customer questions and reply templates approved by your business
- A simple review at the end to see whether it helped
About Me
Local, founder-operated, and personally handled.
I’m Mark, founder of ML Client Relay and a university nursing student in Toronto. My customer-service and healthcare experience taught me to communicate clearly, document details carefully, respect privacy, and recognize when a question must go back to the business. Every inquiry is handled by me, not passed to an anonymous call centre or left entirely to automation.
Frequently asked questions
Plain answers, with examples.
If anything about the service is unclear, start here. These answers explain exactly what I receive, what I say to customers, and what your team still handles. If your question is not answered below, visit the full FAQ page for more details.
How does ML Client Relay work?
Your business chooses which new customer messages I may help with and the hours when I am available. When one of those messages arrives, I receive a copy. I reply to the customer, let them know your business received their request, and ask only for important information they left out. I then send your team a simple summary. Your team takes over to answer technical questions, provide prices, confirm appointments, and do the work.
Can you give me a simple example?
A customer submits an HVAC form saying that her furnace is not heating properly and that she is available after 4 p.m. I receive a copy of the form. I do not ask her to repeat everything. I introduce myself as inquiry support for the HVAC company, confirm that her request was received, and ask only an approved missing question, such as whether the furnace is producing any heat at all. I then tell the HVAC company that she was reached, what she confirmed, and that its team needs to call her after 4 p.m. I do not diagnose the furnace, give a price, or promise an appointment.
How do I receive the customer message?
We choose a simple method before starting. For example, your contact form can email a second copy to me, or an email rule can send me only messages with a certain subject. You can also forward a message yourself as a backup. Your business keeps the original message. I should not need access to your entire inbox or customer system.
What information may I ask the customer for?
Before starting, your business gives me a short list of approved questions. An auto shop might want the vehicle year, make, model, general problem, whether the car can be driven, and the customer’s preferred callback time. An HVAC company might want the service address, equipment type, general problem, and preferred callback time. I use what the customer already submitted and ask only for what is missing or unclear.
How do I contact the customer?
I contact the customer by phone or email, depending on what they provided and what your business approved. For example: “Hi Sarah, this is Mark with ML Client Relay, providing inquiry support for ABC Heating. We received your furnace request, and I have one quick question before I return it to their team.”
Will customers know who I am?
Yes. I tell them that I am Mark with ML Client Relay and that I am providing inquiry support for your business. I do not pretend to be your technician, estimator, or employee.
Do I answer your main phone line?
Not during the first pilot. I follow up after receiving selected missed-call notifications, voicemails, emails, or website forms. I do not replace your phone system, receptionist, dispatcher, booking system, or customer-management software.
Do I give prices, advice, or estimates?
No. I do not diagnose a problem, recommend work, calculate a price, prepare a quote, approve work, or make promises for your business. Your team handles all professional and business decisions.
Start with a conversation
Could slower replies be costing you opportunities?
Email me at support@mlclientrelay.com. Tell me how customer messages currently reach your team, and I’ll honestly tell you whether this service appears useful for your business.
Email Mark Visit ML Client Relay on LinkedIn